Privacy Policy - LymeShot

LymeShot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered cinematography reference platform. By using our Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Create an account and register for our Service
Use our shot generation and recipe creation features
Contact our support team or submit inquiries
Subscribe to our newsletter or marketing communications
Participate in surveys, promotions, or beta testing programs
Make purchases or subscribe to premium plans

This information may include:

Name, email address, and username
Payment information (processed securely through Stripe - we do not store full credit card details)
Shot preferences, settings, and customization data
Generated content including images, videos, recipes, and character references
Account activity and usage patterns
Communication preferences and marketing consent

Usage Information

We automatically collect certain information about your use of our platform, including:

IP address, device type, and browser information
Pages visited, time spent, and navigation patterns
Features used, interactions, and clickstream data
Error logs, performance data, and crash reports
Referral sources and campaign attribution
Geographic location (general, not precise)

Generated Content

We may store and process content you create using our Service, including shot recipes, character references, generated images and videos, and scene configurations. This content is stored securely and is associated with your account.

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

Provide and maintain our AI image and video generation services
Process payments, manage subscriptions, and handle billing
Generate and customize shots based on your inputs and preferences
Store and manage your shot recipes, character references, and generated content
Improve and optimize our platform performance and user experience
Authenticate users and prevent unauthorized access

Communication

Send important service updates, security alerts, and account notifications
Respond to your inquiries, support requests, and feedback
Send marketing communications (with your consent and opt-out options)
Provide customer service and technical support
Notify you about changes to our Service or policies

Platform Improvement

Analyze usage patterns to improve our services and features
Develop new features and functionality based on user needs
Conduct research, analytics, and performance monitoring
Ensure platform security and prevent fraud or abuse
Train and improve our AI models using anonymized data

Legal Compliance

Comply with applicable laws, regulations, and legal obligations
Enforce our Terms of Service and protect our rights
Respond to legal requests, court orders, or government investigations
Protect the rights, property, and safety of our users and third parties

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

Payment processing (Stripe) - payment information is handled securely and in accordance with PCI DSS standards
Email delivery and communication services
Cloud hosting and infrastructure (including image storage via Cloudflare R2)
Analytics and performance monitoring
Customer support and help desk services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, court orders, government investigations, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit (SSL/TLS) and at rest
Regular security assessments, vulnerability scans, and penetration testing
Access controls, authentication, and authorization mechanisms
Secure data centers and infrastructure with physical and digital safeguards
Employee training on data protection and security best practices
Incident response procedures and breach notification protocols
Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Your Rights and Choices

Access and Control

You have the right to:

Access and review your personal information through your account settings
Update or correct inaccurate information at any time
Request deletion of your account and associated data
Export your data in a portable format (data portability)
Opt-out of marketing communications (unsubscribe links in emails)
Object to certain processing activities where applicable
Request restriction of processing in certain circumstances

Account Settings

You can manage your privacy preferences through your account settings, including communication preferences, data sharing settings, and account deletion options.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences, settings, and login status
Analyze website traffic, usage patterns, and performance
Provide personalized content and features
Improve user experience and platform functionality
Prevent fraud and ensure security

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our Service.

AI and Machine Learning

AI Processing

Our platform uses artificial intelligence and machine learning to:

Generate images and videos based on your shot specifications and prompts
Improve image quality, consistency, and customization capabilities
Analyze usage patterns to enhance our services and recommendations
Provide personalized shot suggestions and recipe recommendations

Training Data

We may use anonymized and aggregated data to:

Train and improve our AI models for better shot generation
Enhance image generation quality and consistency
Develop new features and capabilities
Ensure platform performance and reliability

Personal information is not used for AI training without your explicit consent, and we take measures to anonymize data used for model improvement.

Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws, including standard contractual clauses and other legal mechanisms.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately, and we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website with a new "Last updated" date
Sending email notifications to registered users for significant changes
Displaying a prominent notice on our platform

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at our contact page or email us at privacy@lymeshot.com. We will respond to your inquiry within 30 days.